Housing Officer, Social Work

Job Description

Looking to join an award-winning organisation where you can make a real difference to people's lives? This is an excellent opportunity to put your housing experience to use within a community-focused organisation

• Manage a varied caseload of tenancy matters, including tenancy queries, complaints, rent arrears, and anti‑social behaviour cases.
• Build strong relationships with tenants through regular community engagement, identifying support needs and signposting to relevant services.
• Work collaboratively with internal teams, partner agencies, and local stakeholders to deliver positive outcomes for tenants and communities.
• Monitor and maintain accurate tenancy records, using ICT systems to support an efficient and proactive housing management service.
• Promote sustainable tenancies, safe communities, and continuous service improvements through tenant feedback and partnership working.

• Previous experience in a housing‑related role or similar.
• Strong communication, negotiation, and interpersonal skills, with the ability to engage sensitively.
• Knowledge of housing legislation, housing issues, and ideally homelessness legislation.
• The ability to work independently, manage competing priorities, and make informed decisions.
• Basic Microsoft Office skills, including Word, Excel, and Outlook.
• A full UK driving licence and access to your own vehicle.

Please note, successful applicants will need to complete an Enhanced DBS check if successful.

This is a fixed‑term contract until March 2027, working 37 hours per week, salary of £32,639 – £34,677 per annum, 25 days holiday plus bank holidays (rising to 32 days with service). The role offers agile working across Conwy, and the opportunity to be part of a supportive and forward‑thinking team.

If you have a passion for people and thrive in a customer‑focused role, we'd love to hear from you today!