Resettlement & Outreach Officer

This is a re-advertisement – previous applicants need not apply

Contract:

Permanent

Salary: £27,479 per annum

Hours:

35 hours per week

We are looking for a Resettlement & Outreach Officer to deliver high-quality, person-centred, and trauma-informed housing support services to individuals facing homelessness.

As part of our Outreach and Resettlement Service, you will be responsible for interacting with street homeless people and rough sleepers, helping them transition into permanent accommodation, improve their physical and mental health, and engage in positive economic activity.

Key responsibilities include:

Providing housing advice and support to homeless individuals, signposting them to relevant services and agencies.

Recording client journeys, maintain accurate records, and develop support plans that assist clients in maintaining independent living.

Engaging with statutory and voluntary agencies, attending meetings and coordinating support to ensure effective service delivery.

Advocating on behalf of clients, liaise with agencies, and provide intensive support to ensure successful resettlement.

We’re looking for professional individuals who put customers at the heart of everything they do.

Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh

Experience of working in a client‑centred environment, supporting individuals with their personal and housing needs.

Demonstrable experience in housing management or support services, particularly for vulnerable individuals.

Strong problem‑solving abilities, attention to detail, and the ability to work efficiently to deadlines.

A positive, can‑do attitude with a passion for helping people.

Full UK driving licence with access to own transport (with business insurance).

North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.

Minimum of 25 days annual leave plus bank holidays

Benefits platform with savings on groceries, high‑street shopping, new tech, holidays etc.

Further studies support and career development opportunities

Employee health assistance and Annual Leave purchase scheme

Enhanced maternity and paternity pay

Generous contributory pension scheme

We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first.

At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.

We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.

For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice.

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Proud member of the Disability Confident employer scheme