Accounts Receivable Specialist

Golden State Foods is a distinguished leader in the food service industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.

The Accounts Receivable Specialist is responsible for supporting customer accounts receivable, miscellaneous invoicing activities (e.g. rebates/volume allowances) and account reconciliation processes that promote accurate financial reporting, timely cash collection, and strong customer account management. This position ensures customer transactions are accurately processed, customer balances are collected in accordance with payment terms, allowances are properly calculated and reconciled, and billing discrepancies are identified and resolved in a timely manner.

The role works closely with Sales, Customer Service, Operations, Finance, and customers to research and resolve account issues and ensure accurate financial reporting.

• Manage assigned customer accounts, monitor account activity, and proactively investigate issues affecting payment performance and account accuracy. Process and maintain accounts receivable transactions.
• Assist with cash application and customer account reconciliation.
• Research, validate, dispute, and resolve customer deductions, shortages, pricing claims, and payment discrepancies. Review customer aging, prioritize collection opportunities, and coordinate resolution of outstanding balances and disputed items. Investigate account activity and identify unusual or incorrect transactions.
• Respond to internal and external customer inquiries.
• Maintain accurate customer account documentation.

• Evaluate volume allowance activity for accuracy and identify trends, exceptions, or discrepancies that may impact customer profitability or financial reporting.
• Process customer volume allowances in accordance with established agreements and procedures.
• Review sales and volume activity to validate allowance calculations.
• Prepare and maintain allowance schedules and supporting documentation.
• Reconcile volume allowance activity to customer accounts and financial records.
• Research discrepancies between allowance calculations, accruals, invoices, and customer accounts.
• Process allowance-related credits, adjustments, or other transactions as required.
• Support period-end allowance processing and reconciliation.
• Identify recurring allowance discrepancies and recommend process improvements.

• Prepare, validate, and process miscellaneous customer invoices and billing transactions while ensuring compliance with company policies and contractual requirements. Prepare invoice adjustments, credits, rebills, and other billing transactions.
• Review billing requests for appropriate documentation and approvals.
• Research and resolve invoicing discrepancies.
• Coordinate with Customer Service, Sales, and Operations regarding billing issues.
• Ensure miscellaneous billing transactions are accurately recorded in the ERP system.
• Support special billing projects and non-routine invoicing requirements.

• Perform customer account and general ledger reconciliations, investigate variances, and ensure timely resolution of reconciling items. Reconcile allowance activity and identify variances
• Research and resolve reconciling items.
• Prepare schedules and supporting documentation for month-end close.
• Assist with AR aging reviews and period-end reporting.
• Provide supporting information for internal and external audits.

• Identify opportunities to improve AR, allowance, and invoicing processes.
• Develop, maintain, and improve standard operating procedures to promote consistency, efficiency, and control compliance. Support automation and system improvements.
• Identify recurring issues and recommend corrective actions.
• Promote consistent adherence to established accounting policies and procedures.

• Serve as the primary finance contact for assigned customer accounts and collaborate with Sales and Customer Service to improve collections, deduction resolution, and customer account accuracy. Communicate effectively with internal and external customers
• Research issues and coordinate appropriate resolutions.
• Escalate complex or unresolved issues in a…