Fleet Services Advisor and Parts Tech

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Salary Range: $19.30 To $19.79 Hourly

Assists internal and external customers with the service and repair request for their vehicle or equipment to ensurethattheproblem isaddressedand the problemiscorrectedinatimelymanner.

Also assists in the parts department operations ensuring that the right parts are ordered and price is recorded on the work order, maintaining and tracking parts inventory and accessories.

Essential Functions:

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Greetsallcustomerspromptly, and providestimelyprofessional services.

Provides excellent customer service by listening to customer inquiries and requests, by asking questions so as to ensure understanding of their request, and that repairs are completed in a timely manner.

A work order is opened with a customer's service request or repairs on the work order before being given to the shop supervisor to have work performed.

Make sure allprotectedcovers have been installed in the vehicle and the  has been attached to theinside mirror/windshield,keys, and work order.

Close work order after all repairs have been completed and ensure that all parts, labor, and comments have been completed. All work orders are to be closed daily and filed.

Maintainpositiveworkingrelationshipswith customers.

Inform customer on the status of vehicle if unable to complete in a timely manner. Notify the customer when work has been completed and the vehicle is ready for pick-up

Follows up with the customer to ensure that their needs have been met. Make sure a customer service survey is placed in all vehicles.

Pull parts from inventory and distribute as needed to technicians, order parts if not a stock part or not in inventory.

When a partarrivesfrom the vendor distribute it to the shop supervisor assoonaspossible. Re-set fuel key after repairs have been completed.

Orderpartstoreplenishinventoryas needed.

Checkoil,anti-freeze, andother fluidlevelsinstoragetanksonaweeklybasisandrecord,orderwhen needed.

Additional Duties:

Employees in thisclassificationmaybeexpected toperform anyrelateddutiesasrequiredbyproper authority.

Knowledge of properly operating and maintaining an inventory control system . Knowledge of operating a fleet management software system.

Knowledgeofvehiclesandheavy equipment.

Knowledgeofmaterials,methods,andequipmentusedinthemaintenanceandrepairofa vehicle/equipment fleet and knowledge of records management methods and techniques.

Skillinoperatingandmaintaininginventorysystems andoperatingmodernoffice equipment.

Ability to make decisions independently and in accordance with established policy.

Abilitytotrainstaff/employeesandcommunicatewithindividualsfromdifferent backgrounds andwith different communication abilities.

Abilitytounderstandandfollowwrittenandverbalinstructionsof a technicalandprofessionalnatureand establish and maintain working relationships with employees, other agencies, and the public and communicate clearly, both verbally and in writing, using organized thoughts.

Abilitytoperformworkwhilesitting,standing,bending,crouchingor stooping.

Abilitytooccasionallyliftlightorheavyobjectsweighingmorethan
60pounds,climb ladders,usetools or equipment requiringahighdegree of dexterity andbeabletodistinguish betweenshadesofcolor.

Theworkistypicallyperformedinanoffice,garage area,stockroomandwarehouse.

Theemployeeis exposed to noise,dust,dirt,grease,machinery withmovingparts,irritating chemicals and occasional inclement weather.

The work may require theuseof protective devices such asgloves.

• High School diploma or equivalent.
• At least 3 years experience in service advisor and parts.
• Equivalent combination of education and experience .
• Possession of a valid Georgia Driver's license.