Product Application Specialist

Location:

Conyers, GA, US, 30013

Work Arrangement:
Onsite

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hillphoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer‑centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Product Application Specialist

What we are looking for:

The Product Application Specialist is an entry level role in refrigeration applications and will be key in growing our presence in the refrigeration market. This position is responsible for refrigeration applications, designing and applying products to meet the customer’s refrigeration equipment requirements. The role also acts as a project manager managing customer accounts from the quoting through installation phase. This position performs a variety of functions involving engineering design, pricing, delivery and installation.

This position works in concert with contractors, operations, purchasing, engineers, internal sales personnel and customer stakeholders. The Product Application Specialist will help put together the solution quote and orders to fulfill. The role ensures a positive customer experience and a fully knowledgeable sales force.

What you will be responsible for in this role:

• Work with consulting engineers, customers and/or outside sales to determine customer requirements and specifications for jobs to be designed. Ultimately, this delivers customer value.
• Generates refrigeration legends sheets/specifications using proprietary software
• Calculates refrigeration requirements based on display case manufacturer’s requirements
• Calculates refrigerated walk‑in cooler/freezer refrigeration requirements
• Determines proper system/equipment type to meet the customer’s needs
• Selects proper compressors, condensers, evaporators, controls and other accessories to satisfy the refrigeration requirements
• Calculates the price of the quotation based on the job requirements and competitive situation
• Receives and processes orders for manufacturing
• Collaborate with other departments to ensure that projects are successfully carried through finance, materials group, production engineering, manufacturing and field services from quote to installation
• Work with contractors and engineering consultants to promote and apply products to meet the demand.
• Assist customers with remodel requirements, suggesting new equipment and/or field modifications to meet the customer’s demands
• Liaise Product Application Specialist between vendors, engineering contractors, customers and internal parties to deliver best solution at the best value for the customer
• Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
• Identify opportunities for improvement – cost reduction, value creation, process efficiency, etc.
• Embody customer centricity and be an advocate for the customer across the customer journey
• Able to handle high pressure, multiple opportunities, and heavy demand with excellent prioritization and time management skills

What are the basic qualifications?

• High School Diploma with 2+ years’ experience within the refrigeration industry or an associate’s degree with focus on Mechanical Engineering
• Knowledge of the refrigeration cycle and basic refrigeration controls

What are the preferred qualifications?

• Familiarity with AutoCAD drawings…