ITSM Process Manager — CSI & Governance
Listed on 2026-10-18
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IT/Tech
Change Management, IT Business Analyst
Acuity Inc. in Atlanta, Georgia, seeks an ITSM Process Manager to own end-to-end ITSM processes and drive adoption across the organization. The role blends strategic ownership with hands-on process management to ensure governance, compliance, and continuous improvement.
Reporting to IT leadership, you will partner with Service Now and platform teams, define KPIs, lead CSI initiatives, and coach stakeholders to maximize process maturity and service quality.
We are seeking a motivated ITSM Process Manager — CSI & Governance to join Acuity in Conyers, GA, United States.
Join Acuity and contribute to our ongoing work.
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This posting is for the ITSM Process Manager — CSI & Governance role at Acuity, based in Conyers, GA, United States.
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