Process Improvement Manager

Process Improvement Manager

We are seeking an experienced Process Improvement Manager to identify and lead cross‑functional process improvement projects and system re‑design as needed. This role will be responsible for designing and implementing efficient processing operations related to order‑to‑cash, source‑to‑pay and record‑to‑report activities supporting our manufacturing company.

The Process Improvement Manager will report to the Controllership Processes Leader and interact heavily with our business leader team and financial shared services team located in Cebu, Philippines. This role is intended to optimize the experience for our internal and external customers while maintaining an appropriate internal control structure. In addition to managing routine processing support activities, this person will be a thought‑leader working cross‑functionally, manage continuous improvement initiatives, and lead business process work streams on key projects sponsored by Senior Executive Leadership with high visibility and high impact.

• Lead business process improvement and reengineering efforts across strategic initiatives using methodologies such as Lean Six Sigma, Agile, and Program Management Institute (PMI) best practices.
• Conduct discovery sessions to gather and define requirements through interviews, documentation analysis, and organization collaboration.
• Identify, influence and lead continuous improvement initiatives.
• Map current state workflows and design detailed process diagrams.
• Analyze operational efficiency and develop future state process models aligned with strategic objectives.
• Build detailed process maps and documentation for workflows.
• Manage process improvement initiatives with cross‑functional stakeholders.
• Educate key stakeholders on accounting impact, controls impact, quality impacts, upstream and downstream process impacts.
• Facilitate change management with process improvement projects.
• Ensure adequate internal controls and compliance exist in the processing functions.
• Partner with IT and external vendors to assess multiple ERP capabilities and gaps.
• Other duties as assigned.

• Bachelor’s Degree in Accounting, Finance, or Industrial and Systems Engineering with a business focus or related field.
• 8+ years of business process modeling experience.
• 5+ years of progressive continuous improvement experience.

• Strong understanding of ERP Systems.
• Proven experience in process mapping, documentation, and collaboration.
• Cross‑functional experience in business transactional, FP&A, or financial processes.
• Significant experience in transactional accounting arena.
• Experience with standard costing, WIP reconciliation and margin analysis.
• Experience in business transformation projects and automations.
• Ability to lead workshops and manage documentation efforts across multiple teams.
• Excellent analytical, communication, and stakeholder engagement skills.

• Demonstrated ability to analyze problems, develop solutions and lead the implementation of sustainable solutions.
• Proponent for change and ability to lead and influence others to embrace change.
• Strong interpersonal and communication skills.
• Experience supporting transactional and accounting processes – preferably manufacturing.
• Practical subject matter expertise in order‑to‑cash, procure‑to‑pay and record‑to‑report processes with best practices and technologies.
• Process and systems continuous improvement mindset with Six Sigma skills.
• Experience working in a business supported by a financial shared services team.
• Customer focus oriented.
• Effective team leader, team player and cross‑functional liaison.
• Demonstrated capability to lead and influence to achieve results through direct and indirect reporting relationships.
• Ability to work effectively with all levels of personnel.
• Skills in Microsoft Office Suite (Visio or Lucidchart, Power BI or equivalent, Excel, PowerPoint, Word, Outlook) and appropriate technologies relevant to finance and accounting.
• Ability to successfully manage multiple tasks and priorities and adapt as necessary.

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.