Senior Manager, Product

Senior Manager, Product Application

Location:

Conyers, GA, US, 30013

Work Arrangement:
Onsite

DFR is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer‑centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:

Senior Manager, Product Application

We are looking for a collaborative and influential manager that can manage day‑to‑day operations of our Product Application group in Conyers, GA. This individual will play a key role in enhancing our product application front‑end processes including designing, quoting and securing orders with a strong focus on speed and accuracy while building a robust and consultative team of Product Application Specialists.

• Daily Management – ensuring that service‑level agreements are being met for quote lead time and on‑time delivery and that a robust communication protocol is in place for quotes or orders fall outside of service‑level agreements
• Workload Distribution – achieve maximum output from the team while understanding strengths and development areas held by team members so that workload can be distributed accordingly and that team members feel empowered and accountable
• Productivity – laser‑focus on collaborative and cross‑functional process improvement, identifying opportunities for automation / driving automation projects through completion and taking advantage of our strategic geographic centers of excellence to reduce cost to serve
• Building World‑Class Team – coach and develop our team of Product Application associates to be true consultative sales partners with intense focus on adding value to the front‑end processes such that communication and the Customers’ experiences lead to Customer loyalty and revenue‑generation
• Reporting – using Daily Management outputs and other tools to improve both the speed and quality of our data so that we are providing value through intelligent insights so our organization can quickly focus on the most important challenges and opportunities
• New Product / Feature Introduction – serve as the point person on the implementation of new products or features to ensure that these products and features are quickly assimilated into our front‑end processes

• Bachelor’s Degree (Mechanical Engineering)
• 10+ years in HVAC/R industry
• 7-10 years experience in leadership role

• 5+ years working in product application
• Process improvement certification(s) such as Lean or Six Sigma
• Prior experience in customer‑facing roles

• Process improvement / problem‑solving mindset
• Ability to manage through influence
• High‑energy and strong sense of urgency
• Results‑oriented

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that…