Shift leader, Restaurant​/Food Service

This job description provides a comprehensive overview of the position, including responsibilities, qualifications, and work environment. However, it contains some repetitive content and formatting inconsistencies that can be improved for clarity and professionalism. Below is a refined version that maintains all original information while enhancing readability and removing redundancies.

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role collaborates with the Restaurant Management Team to ensure all activities align with and support the restaurant’s business plan. The Shift Leader also ensures all Crew Persons and Team Leaders perform their responsibilities effectively and meet expectations across all areas of their job descriptions.

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
• Strives to improve the skills and performance of all Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading shift activities.
• Complies with all company policies and procedures regarding business and personnel practices.
• Models and encourages company shared values.
• Demonstrates effective oral and written communication skills with internal and external contacts.
• Attends training to stay current on industry trends.
• Participates in company meetings, webinars, and conference calls.
• Performs other duties or special projects as assigned based on business needs.

• Approximately 2-3 years of experience and/or education demonstrating knowledge of restaurant management.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Team building, investigative, and problem-solving skills.
• Ability to troubleshoot cash handling issues.
• Reliable transportation, valid driver’s license, and proof of insurance.
• Effective communication methods with the restaurant, maintaining an open-door policy.
• Bilingual skills are a plus.
• Strong analytical and organizational skills with the ability to implement process improvements for positive business results.

• Fast-paced environment working with kitchen equipment in confined spaces.
• Ability to stand for long periods, bend, stoop, work around heat, and lift 50-75 lbs. comfortably.
• Work with various cleaning products.