Inside Sales Representative

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The Inside Sales Representative sources new sales opportunities by converting pre-qualified leads and generates new business with existing customers by using upselling tactics that ensure a great customer experience.

• SAFETY FIRST - Every employee of Cellofoam North America Inc. must demonstrate a strong commitment to following all safety standards, procedures, and practices to ensure a safe working environment for themselves and others.
• Inside sales reps will work alongside a team of other inside sales colleagues in a shared office environment.
• Communicate with customers making outbound calls to potential and existing customers and following up on leads.
• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information per email.
• Understand and demonstrate the product or service to the customer.
• Keep up with products, service information and updates.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Stay informed about competing products and services.
• Create and maintain a database of current and potential customers.
• Researching and qualifying new leads.
• Follow up on cold and warm leads to further the sales process.
• Set and meet sales goals and objectives set by leadership.
• Improve sales skills to increase sales success rates.
• Up selling of our product and services.
• Excellent communication skills both verbal and written.
• Must be able to manage multiple priorities in an organized manner while still maintaining professional and respectful working relationships with customers and colleagues.
• Provide customer sales support, directly and at times with Sales Representatives.
• Write and maintain accurate, up-to-date files for all customer related activities.
• May assist sales representative and coordinate efforts in support of those customers requiring assistance.
• May schedule and track first article through final approval on all new orders and EC’s.
• Support and assist in the consolidation of information related to major bid packages.
• Manage customer survey requests as required.
• Work in conjunction with other departments to resolve customer issues.
• Obtain quotes and pricing on certain jobs and required tooling.
• May establish and provide pricing information in support other outside sales reps.
• Prepare correspondence, presentations, and required monthly reports.
• May manage and coordinate customer calls and walk - ins that have not been assigned to outside sales rep.
• Manage a group of specific accounts via telephone.
• Assist Marketing Team with development of company literature, website design and website maintenance.
• Maintain a positive work atmosphere with a culture of respect for others.
• Maintain a working knowledge and is in full compliance with corporate standards for business conduct and Federal anti-trust laws.
• Manages incoming project requests for assigned customers.
• Submits clear and comprehensive Project Request Sheets to obtain company formal quotes that accurately reflect the customer requests.
• Communicate and explain formal quotes to customers to ensure they have a full understanding of the formal quote agreement and what it entails.
• Effectively deliver price adjustments to customers.
• Learn, understand, and follow the Sandler selling process successfully manage sales projects and properly qualify all aspects of the sale and customer needs
• Perform other incidental and related duties as requires and assigned.
• Work in conjunction with other departments to resolve issues.
• Maintain a positive work atmosphere with a culture of respect for others.
• Uses appropriate judgment in upward communication regarding plant or employee concerns.
• Maintain a working knowledge and is in full compliance with corporate standards for business conduct and Federal anti-trust laws.
• Adhere to Cellofoam North America Inc. company focus areas:
  Safety, Financial, Customer, and People.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties…