Customer Service Sales Rep -FS

Requisition

Onsite or Remote:
Onsite Position

Join Komatsu and Be Part of Something Big!

Maximize customer satisfaction by creating and maintaining aftermarket product support that is responsive to customer needs. This includes timely, high quality aftermarket service at competitive costs to the customer while maintaining sufficient profit margins and professional image for assigned customer. Direct responsibilities may include fixed price maintenance programs, equipment rebuilds, parts consignments, rentals, used equipment and customer training. Additionally, the position handles customer complaints and concerns in a professional manner and shares the information with management.

• Marketing and sales of all aftermarket services (parts and service) offered by the company. This may include, battery stands, pallet jacks, battery pullers and other accessories and supplies for material handling equipment.
• Plan and implement new account development, including calls on new customers. Meet required number of customer touches per week.
• Act as liaison between customers and company sales, service and parts departments. Coordinate customer service functions with other departments to assure timely delivery and installation. Also supervise the preparation of quotes and proposals in concert with other departments.
• Maintain a high level of communications with other departments to stay abreast of pricing, equipment updates, specials, etc. Coordinate aftermarket promotions with department managers.
• Coordinate the evaluation of used equipment for new sales and trade-ins with aftermarket personnel and sales.

• Sales experience in the Material Handling, Equipment, aftermarket field.
• Have good word processing skills as well as spreadsheet, report development and interpretation skills. (MS Office skill required)
• Strong and effective oral and written communication skills with customers, staff and management.
• Ability to coordinate with other department managers to develop aftermarket promotions.
• Strong customer service skills and mentality.

Possess the ability to perform light physical work. Must be able to exert up to 20-pounds of force occasionally with full body motion for climbing, reaching, pushing, lifting and reaching, etc.

Must have a valid driver’s license.

Per commission structure.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $$60,000 - $65,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than…