Case Manager

2055 Gees Mill Road Ste 326 Conyers, GA 30013

internship

0

Posted 3/31/2026 Apply by 6/1/2026

Final date to receive applications Passed

The Wraparound Support Officer will be responsible for coordinating and delivering holistic support services to beneficiaries through the Pelagie Wraparound Office. The role focuses on addressing social, educational, health, and economic needs by working closely with individuals, families, and community stakeholders to ensure sustainable impact.

• Provide comprehensive case management for beneficiaries, including assessment, planning, implementation, and follow-up
• Coordinate wraparound services such as education support, healthcare referrals, psychosocial support, and livelihood assistance
• Maintain accurate and up-to-date beneficiary records and documentation
• Work closely with program teams to align support services with organizational goals
• Liaise with external partners, service providers, and community leaders
• Monitor and evaluate beneficiary progress and outcomes
• Prepare regular reports on activities, progress, and impact
• Identify and escape high-risk or vulnerable cases for further intervention
• Support outreach and community engagement activities
• Ensure confidentiality and ethical handling of beneficiary information

• Diploma or Bachelor s degree in:
  
  Social Work Community Development Psychology Sociology Or  a related field

• Experience At least 2-3 years experience in:
  
  Case management
  
  Community-based programsNGO or non-profit work

• Key Skills & Competencies Strong interpersonal and communication skills
  
  Ability to handle sensitive and confidential information
  
  Problem-solving and critical thinking ability
  
  Good organizational and time management skills
  
  Ability to work independently and as part of a team Basic computer skills (MS Office, data entry systems)
  Report writing and documentation skills

• Personal Attributes Compassionate and empathetic
  
  High level of integrity and professionalism
  
  Culturally sensitive and respectful
  
  Passion for community service and social impact

• Performance Indicators (KPIs)
  Number of beneficiaries successfully supported
  
  Quality and timeliness of reports
  
  Beneficiary satisfaction and outcomes
  
  Effectiveness of referrals and service coordination
  
  Accuracy of records and documentation

• Working Conditions Office-based with frequent fieldwork
  
  Interaction with diverse and vulnerable populations
  
  Occasional travel within project areas