Customer Service Representative

Overview

Join to apply for the Customer Service Representative role at TWO MEN AND A TRUCK
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TWO MEN AND A TRUCK is NOW HIRING an enthusiastic, customer focused individual who is eager to sell. In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment. Join our team today!

What We Offer

• Pay range: $15 per hour
• Annual performance bonus
• Part-Time position available
• Paid training
• Career advancement opportunities

• Provide outstanding customer service on all calls and online inquiries
• Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• Utilize your sales expertise to secure critical sales
• Continually maintain a thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
• All other duties as assigned

• High school diploma or equivalent is required
• Excellent customer service skills (friendly, courteous and helpful)
• Cookeville or surrounding area native a plus
• Exceptional organizational and time management skills
• Ability to analyze and solve problems effectively
• Accurate; consistent attention to detail
• Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
• Ability to multi-task and enter customer data into move software while on the phone
• Demonstrated understanding and application of effective selling strategies and techniques; confidence to initiate customer contact, and comfortable asking for the sale
• Strong team player who works productively with a wide range of people and personalities
• Basic computer/keyboarding skills
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
• Must be willing to submit to a pre-employment drug test and background check

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Cookeville, TN. The employer at this location is Broeker Lane, L.L.C.

Entry level

Part-time

Other

Truck Transportation