Career Coach

Career Coach page is loaded## Career Coach locations:
Cookeville, TNtime type:
Full time posted on:
Posted Yesterday job requisition :
16903
** Job Location
** Cookeville Career Solutions
*
* Job Summary:

** The Career Coach position will assist program participants to:
Develop job-seeking skills; find and retain employment; reach education or training goals, and maintain financial stability via middle-skills career pathways. The Career Coach will also coordinate services that address barriers to education, training, employment and self-sufficiency and provide on-going counseling and support with the individual as needed to help that individual meet his or her goals.
** Job Description
**** Essential Functions
*** Create a positive and inviting atmosphere for persons seeking assistance with training and/or employment
* Conducting intake appointments and ongoing relationships with individuals seeking employment and/or training to improve current job opportunities for employment.
* Supporting participants' employ-ability by identifying training and educational needs and opportunities, helping develop and enhance soft skills, and assisting with resumes and job applications.
* Building and maintaining relationships with community employment service providers and/or community resources that assist staff, and eligibility workers to address families' needs and goals.
* Job development to include direct outreach to employers and attendance at job fairs and related events.
* Between client meetings in the office or in the community, education, and basic needs (as needed) and conducting outreach activities, a significant amount of time (at least 50%) is spent out of the office in the community with emphasis on excellent customer service at all times.
* Supervise and train volunteers who work in center facility.
* Interacts courteously and professionally with all personnel within Goodwill's employ and other professionals with whom there is contact in the community.
* Maintains client flow in the center ensuring that all clients receive a high level of service and necessary information.
* Maintains communication with clients through email, telephone and in person and document contact information.
* Creates documents and postings for the department related to center job fairs, training and other events.
* Creates weekly listing of external job openings with links to employer job postings. Emails job leads and center announcements to clients weekly.
* Manages the supplies of the center.
* Assists with maintenance of the center databases including entering accurate information in client and employer databases, running and downloading reports.
* Assists in creating documents and reports utilizing Microsoft Word and Excel and other software.
* Utilizes electronic calendars to maintain center schedules.
* Maintains communication with clients regarding training programs and classes, job searching, job placements and retention.
* Provides support to department including weekly reports to direct supervisors which includes requested data.
* Be knowledgeable of and comply with all company policies and procedures as well as legal requirements at all times.
* Regular, reliable attendance, as defined in Goodwill's attendance policy.
* Maintain a clean and safe work environment.
* May coordinate correspondence with outside agencies.
* Other duties as assigned by management.
** Required Skills
**** Education
* ** Associate's degree in related field required
** Experience
* ** 1 - 3 years of relevant experience required
* Minimum of 2 years office experience is required
** Knowledge and Skills
*** Must possess excellent telephone skills including clear pronunciation and diction and a friendly tone.
* Able to deal with all situations in a calm and positive manner.
* Able to proficiently use Microsoft Word, Excel, Outlook, Internet and have the ability to learn new software as needed.
* Excellent typing and data entry skills.
* Able to do basic math (addition, subtraction, multiplication and division).
* Able to learn new processes quickly and possess strong organizational skills.
* Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees.
* Strong customer service and interpersonal skills.
* Strong time-management skills and must be able to pay attention to detail.
** Preferred Education / Experience / Knowledge & Skills / Certifications & License
*** Bachelor's degree preferred.
* Office management and/or placement experience is preferred.
**** Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.
** Full-Time Benefits**:
Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program
** Part-Time Benefits**: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program
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