Internal Account Manager

The Opportunity

An exciting opportunity has arisen for an Internal Account Manager to join a well-established and growing business based in Cookstown.

Working as part of a busy customer service team, you'll play a key role in supporting existing customer accounts, working closely with field-based Account Managers to ensure an exceptional customer experience. This role is ideal for someone who enjoys building relationships, solving problems, and delivering a high standard of customer service in a fast-paced commercial environment.

Key Responsibilities

• Support Account Managers with the day-to-day management of customer accounts.
• Respond promptly to customer enquiries and ensure issues are resolved efficiently.
• Build strong working relationships with customers and internal departments to deliver excellent service.
• Process new customer contracts, renewals, amendments and cancellations.
• Manage customer orders, stock requests and product requirements.
• Raise invoices and process credits where required.
• Monitor customer accounts and assist with resolving outstanding debt issues.
• Log and manage customer complaints, ensuring appropriate follow-up and resolution.
• Produce regular reports and maintain accurate customer records using internal systems.
• Assist with customer site visits, stock takes and account reviews when required.
• Work collaboratively with colleagues across customer service, operations and sales to support business objectives.

About You

We're looking for someone who has:

• Previous experience in an Account Management, Customer Service, Sales Support or Internal Sales role.
• Excellent communication and relationship-building skills.
• A proactive, customer-focused approach with strong problem-solving abilities.
• Good commercial awareness and attention to detail.
• Strong organisational skills with the ability to manage multiple tasks.
• Competent IT skills, including experience using Microsoft Office and CRM systems.
• The ability to work both independently and as part of a team.

What's on Offer

• Excellent opportunity to join a stable and growing organisation.
• Supportive and collaborative working environment.
• Ongoing training and professional development.
• Long-term career progression opportunities.

If you're an organised, customer-focused professional looking to develop your career within a successful business, we'd love to hear from you. Apply today for a confidential discussion.