Product Support & Sales Administrator

Position: Product Support & Sales Administrator
Brook Street Recruitment is partnering with a leading manufacturer to recruit an experienced Product Support & Sales Administrator. This is an ideal opportunity for someone with a background in engineering, manufacturing, or parts environments who enjoys combining technical knowledge with customer support.

The Role

Reporting to the Operations team, you will play a key role in supporting customers and internal teams with technical product expertise and parts knowledge.

Technical Product Support:
Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessories

Parts & Sales Administration:
Process orders accurately via CRM systems, manage parts enquiries, and support trade counter sales

Customer Interaction:
Deliver professional support to customers across the UK & Ireland via phone and email

Fault Finding & Troubleshooting:
Diagnose issues, recommend solutions, and identify correct replacement parts

Cross-Team

Collaboration:

Work closely with engineering, sales, and operations teams to ensure efficient service delivery

Product Knowledge:
Maintain up-to-date understanding of product ranges, components, and industry developments

Criteria

The client is keen to speak with candidates who bring hands-on product and parts experience:

Industry

Experience:

Background in manufacturing, engineering, plant equipment, small engines, or similar technical products

Parts Knowledge:
Experience working with components, spares, or technical product catalogues is highly desirable

Systems & Admin

Skills:

Confident using CRM systems and Microsoft Office

Technical Mindset:
Ability to understand mechanical or electrical products and solve problems logically

Communication

Skills:

Clear and professional when dealing with both customers and internal teams

Organised & Detail-Focused:
Able to manage multiple enquiries and orders accurately

Why Join?

Manufacturing-Led Business:
Be part of a company that designs and builds its own products

Technical, Hands-On Role: A position that values your engineering and product knowledge

Growth Opportunity:
Join a business that is expanding, with real scope for progression

Supportive Team Environment:
Work alongside experienced technical and operational colleagues

Package & Benefits

Salary up to £32,000 (depending on experience)

Private Health Insurance

Early finish every Friday

Retail discount scheme

Hours:

Monday - Thursday: 7:15am - 4:30pm
Friday: 7:15am - 3:15pm

To apply , please submit your CV via the link or contact Colleen Farquharson at Brook Street Recruitment.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy