Operations Executive - Electric Ireland Job Cookstown area,Northern Ireland UK,Sales

Overview

We are seeking a dedicated and detail-oriented Operations Resource to join our team, supporting the Electric Ireland account. This role is responsible for processing and managing the full lifecycle of Electric Ireland sales on internal platforms, ensuring the highest levels of accuracy and efficiency. The ideal candidate will play a key role in ensuring a seamless customer journey, completing quality calls & sales processing within SLAs.

As a CPM Operations Executive you will live the CPM values or as we call it Our DNA:

We Care, We’re Curious
, We achieve together, We’re people people

The Primary Responsibilities for This Role Are:

Process all assigned sales orders accurately and on time daily, weekly, and monthly
Maintain daily report of all orders and be able to provide on-demand updates for stake-holders, management and clients on status of all sales
Ensure compliance in all sales processing and reporting
Complete Quality calls with Customers to confirm details of their order and ensure compliance.
Take ownership of the sales pipeline to ensure all sales are proactively managed from receive to connected to give 100% connection rate for the client
Work closely with the sales team to ensure strong communication resulting in maximum return of sales received to connected

Identify opportunities to add value and enhance the service provided to the sales team and the client

Required Experience &

Competencies:

At least 12 month’s experience in a fast past-paced operations or administrative role
Prior experience and proven advanced ability in Microsoft Office software applications (Excel, Word, PowerPoint)
Passion for ownership of a process or workstream to deliver success through autonomy
Ability to perform in a team environment and on own initiative
Comfortable liaising with Customers by phone and naturally Customer centric

PERSON SPECIFICATIONS (i.e. the knowledge, skills, abilities and personal characteristics required for performing the job effectively) Key

Skills & Experience:

Previous experience in sales order management, processing and/or reporting
Experience with in the Utilities sectors, either sales based or operations/admin
Strong written and verbal communication skills
Initiative and ability to perform independently and without direct supervision
Problem solving skills
Effective time management and organisation skills
Commitment to process and account improvements through constructive critical appraisal of role

Communication Skills

Ability to communicate with people from all levels within an organisation
Ability to verbally express oneself clearly, face to face and by phone
Ability to communicate and present material in multimedia format

Basic Salary - €26,000 - €28,000
10% Commission Bonus

Company wide recognition awards + regular Company events and activities
Discounted Health Insurance
Access to company pension provider
IVF Support Policy
Enhanced Maternity & Paternity Pay
Reward & Recognition through our People Awards Scheme
Fast career development and progression opportunities for performers from 6 months
Employee Assistance Program
Active Diversity and Inclusion teams across the business
Bike to Work Scheme
Employee Referral Payment Scheme