Service Parts Advisor, Coolidge

Overview

The Parts Advisor (back counter) will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations. This role will be based at our Coolidge, AZ facility.

• Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
• Maintain an accurate and effective parts inventory control system that includes perpetual and annual inventories
• Order inventory and special-order parts for repairs
• Receive parts orders and stock them efficiently in designated storage area or assigned bins
• Effectively manage parts transfers between Lucid Service locations if applicable
• Generate parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
• Stay up to date on latest part revision changes and refresh local inventory accordingly
• Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service
• Organize and oversee parts warranty returns, both in the system and physically
• Interpret automotive terminology to enable accurate and efficient part searches within the catalog for precise parts ordering
• Promote sales of accessories according to Lucid guidelines
• Other duties as assigned

• 2 – 5 years of experience as a Service Parts Advisor (back counter), with a track record of efficiently dispatching parts to technicians to support seamless operations
• Proficiency in parts catalog search for specific repair needs
• Willingness to obtain forklift certification
• Ability to work independently and make timely decisions in a fast-paced environment, minimizing downtime on repairs
• Excellent organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software
• Ability to lift 50 lbs. and perform standing, walking, and bending for extended periods
• Full-time availability, including weekends or extended hours during busy periods
• Willingness to complete Lucid-provided CPR training post hire
• Valid driver’s license with no suspensions within the past year

Preferred Qualifications

• AA/BS in Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV/LV systems and EV powertrains
• Start-up experience and fast-paced environments
• Previous OEM Parts training