CRM Specialist

Mükellef Teknoloji was founded in 2019 to digitize company establishment and management processes for entrepreneurs. Rapidly expanding from Turkey to a global scale, we now provide services in 9 countries, including the US, UK, EU and Dubai, helping tens of thousands of customers realize their dreams.

We are looking for a CRM Specialist to join our Growth Management department at Mükellef Teknoloji.

As a fast-growing company, we value teamwork, creativity, and a customer-first mindset. In this role, you will support CRM activities, improve customer engagement, and help create effective campaigns.

We are looking for someone who is proactive, eager to learn, and interested in the latest CRM and marketing trends. If you enjoy taking initiative, exploring new ideas, and working in a dynamic environment, we'd love to hear from you.

• Design, build, and optimize automated customer journeys from onboarding and activation to retention and win-back, leveraging Hub Spot workflows, behavioral triggers, and smart rules.
• Build and maintain dynamic lists and behavioral segments based on customer lifecycle stages, country/region, industry, and product usage data.
• Orchestrate targeted nurture campaigns to drive cross-sell and upsell opportunities across our expanding product portfolio and business lines.
• Systematically test and iterate on subject lines, messaging hooks, send times, content layouts, and CTAs across all channels to maximize open rates, click-through rates, and conversions.
• Build, monitor, and maintain comprehensive CRM dashboards to track full-funnel conversion metrics, lifecycle velocity, channel engagement KPIs, and business impact.
• Deliver regular, data-driven performance reports and actionable recommendations to marketing leadership and cross-functional teams to guide strategic business decisions.
• Optimize and monitor seamless data flows between our platforms, third-party tools, and Hub Spot to ensure accurate event tracking and property syncing, while maintaining database hygiene and compliance with privacy regulations.
• Partner with the content team to support, draft, and refine high-converting, brand-aligned copy for marketing and transactional communications across email, SMS, and in-app/push notifications.

• 2+ years of experience in CRM, lifecycle marketing, and email marketing automation, preferably in a B2B SaaS, fintech, or tech startup environment.
• Bachelor’s degree in a related field.
• Demonstrated expertise in Hub Spot (Marketing Hub workflows, smart lists, email builder, and custom CRM properties) is a strong plus.
• Deep understanding of CRM engagement KPIs (open rate, CTR, CVR, unsubscribe rate, churn, LTV) with a proven ability to build custom reports and dashboards (Hub Spot reports, Excel/Sheets, or BI tools).
• Advanced English (written and verbal), as our CRM instance, documentation, and workflows are entirely managed in English.
• Familiarity with property mapping, event tracking/integrations, and privacy regulations (GDPR, KVKK).
• A collaborative mindset ready to work closely across Marketing, Sales, Product, and Support teams.
• Ability to write basic queries for data extraction or familiarity with data visualization tools is a plus.

As a fast-growing company, we believe in collaboration and clear communication to achieve success together.

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