Utility Billing Clerk

1 day ago Be among the first 25 applicants

If you LOVE providing exceptional customer service, excel at working with detailed work, and this sounds like you: excellent follow-through, computer savvy, excellent organizational skills - we got a career opportunity for you serving the wonderful Coon Rapids Community! The City of Coon Rapids employs a great team of people dedicated and service centered! Our mission revolves around the understanding that only together, we can provide outstanding leadership and services that strengthen our community.

Serving our Citizens and local businesses is essential in our work. Our vision is to strengthen our community with a respectful, collaborative, and innovative employee culture that values employee growth, personal balance, and contagious enthusiasm. Our core values include dedication to essentials such as trust, teamwork, innovation and commitment to excellence! No doubt we have something great here!

First round interviews will be held the first week of December.

Hourly Hiring Range: $29.31 - $30.99 (depending upon qualifications)

Full Salary Range: $29.31 - $36.49

This is us! - Video link -  to get to know us!

All applicants are required to submit a cover letter and resume to be considered.

City of Coon Rapids is proud to be an Equal Opportunity Employer and actively seeks a diverse workforce that reflects the community we serve. The City welcomes, and encourages all qualified applicants to apply regardless of race (including traits associated with race, including but not limited to, hair texture and hair styles such as braids, locks and twists), color, creed, religion, familial status, sex (including pregnancy or related conditions, gender identity/expression, and sexual orientation), parental status, marital status, national origin, age, disability, genetic information, political affiliation, military service, or other non‑merit based factors or any other basis protected by law.

• Be the City utility billing’s first point of contact on the telephone and in person performing all related customer service tasks such as responding to inquiries and complaints and providing general information.
• Respond to customer inquiries regarding utility accounts, payments, moves and changes, water turn on/offs and meter readings over the telephone, email and in person. Assist with public email account administration.
• Accept and process payments received from customers, lockboxes; reconcile online and phone payment systems with utility billing system.
• Balances daily payments; downloads payments from third-party payment processing centers for posting to customer accounts; prepares and processes billing related batches and/or adjustments; prepares utility billing refunds.
• Prepares service orders for meter reading checks, water leak repairs and other field investigations, as needed.
• Communicates and interacts with the public, other employees, supervisors and individuals from other organizations effectively and respectfully.
• Performs computer data entry activities using routine and complex computer applications to process, manipulate and manage information such as meter readings, payments, adjustments, property characteristics, scheduling, etc.
• Collects, organizes and maintains information pursuant to department standards.
• Assists department in carrying out administrative detail in routine office operations.
• Provides primary backup to the front desk.
• Performs other related functions as apparent or delegated.

• Ability to perform mathematical calculations of moderate difficulty.
• Skill in the use and care of personal computer, printers, and other office equipment, and working knowledge of computer software, applications and technology related to financial administration.
• Ability to independently carry out day‑to‑day operations and assigned projects to their completion on time, problem solve, determine work priorities, and accomplish goals within limited time frames under pressure.
• Ability to use independent judgement to recognize, trace and correct errors.
• Possesses strong organizational skills.
• Ability to handle…