Flooring Customer Service Representative

Flooring Customer Service Representative

• Full Time and Part Time options available
• Opportunities for advancement within HOM's flooring operations team

Job Summary

Join HOM Furniture as a Project Coordinator (Construction/Flooring) and take a leading role in managing commercial and residential flooring projects
. You'll oversee installation scheduling / job site coordination
, maintain strong customer & vendor communication
, and help ensure every flooring project is completed on time and exceeds expectations. This is an excellent opportunity for detail oriented professionals with experience in flooring or construction coordination to grow with a locally owned, thriving company.

Responsibilities

A Project Coordinator (Construction/Flooring) plays a key role in ensuring our commercial and residential flooring projects are completed on time, within budget, and to HOM's high standards. This position requires hands‑on involvement in installation scheduling / job site coordination and constant customer & vendor communication to deliver a world class experience.

• Coordinate commercial and residential flooring projects from order entry through installation completion.
• Manage installation scheduling / job site coordination by communicating daily with installers, estimators, and sales teams.
• Process flooring orders accurately and ensure all documentation is complete..
• Maintain strong customer & vendor communication to align expectations and resolve any issues quickly.
• Work with the Operations Manager to monitor project timelines and performance metrics.
• Build long term relationships with vendors through reliable customer & vendor communication
  .
• Support the sales team with project updates, material timelines, and installation dates.
• Other duties as assigned to support the flooring operations department.
• Part Time and Full Time:
• 401(k) Employee Contribution Plan with Employer Match (minimum 20 hours/week)
• Discounts on computers, cell phone plans, and more
• Career advancement opportunities and paid training
• Paid time off-20 Days in 1st year for full‑time employees

Full Time (32+ hours/week):

• Medical, dental, vision, and prescription coverage
• Employer‑paid life insurance

Culture

Our Project Coordinator (Construction/Flooring) team is collaborative, detail driven, and passionate about delivering exceptional results. HOM Furniture is a locally owned, privately held company that values its people and the communities we serve. We actively participate in charity events and green initiatives like solar energy, recycling, and energy efficient facilities. HOM invests in our employees through paid training and career development programs;

helping you grow your skills and build a fulfilling career.

Education and Experience:

• High school diploma or GED required.
• 1+ year of experience as a Project Coordinator (Construction/Flooring) or in a related flooring or construction coordination role preferred but not required.
• Strong organizational and communication skills with the ability to handle multiple commercial and residential flooring projects simultaneously.
• Occasional lifting up to 25 lbs may be required.

HOM Furniture is proud to be an equal opportunity workplace. We value diversity and inclusion and consider all applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or any other protected characteristic.