Team Lead, Customer Service​/HelpDesk

Join to apply for the Team Lead role at Baseline Fitness
.

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide excellent customer experience.
• Front‑desk responsibilities:
  • Answer phone calls politely and friendly.
  • Take information calls.
  • Assist with member check‑ins, sign‑ups, cancellations, and updating member account information.
  • Meet potential members and provide gym tours.
  • Assist in resolving member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts; ensure team members are aware and trained on all current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

• Customer Service – communicate and interact with customers (including coworkers and public) in a way that exceeds their wants and needs.
• Listening – actively listen, empathize, and solve problems together.
• Problem Solving – recognize and define problems, analyze info, encourage solutions, seek assistance when needed.
• Diplomacy – demonstrate tact and skill in all interactions.
• Communication – maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and strong work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free membership for self and one family member or friend.
• Team Member Support Team.
• Health, dental, and vision insurance.
• Critical illness insurance.
• Short term disability insurance.
• Accident insurance.
• Voluntary life insurance.
• Pet insurance.
• HSA.
• Advancement opportunities.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ does not control labor or employment matters for franchisees.