Customer Experience Representative Associate

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones.

We are committed to providing whole person care, investing in your well-being, and enriching your career.

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listen skills.
  • Assists patient, clinical professionals and the general public with access to health care services.
  • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • Systemwide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
• Other duties as assigned.

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.

• High school/GED, associate's degree, or vocational degree
• Experience in a health care setting
• Experience with Healthcare Scheduling
• Experience with Customer Service

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Consider joining our Customer Experience Call Center!

The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care.

• Allina Commons 2925 Chicago Ave, Minneapolis, MN
• Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN

• Full Time (40 hours/week) and full benefits
• Onboarding:
  First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.
• Customer Experience Center is open 24/7/365
• Shift/schedule will be assigned after 8 weeks of training
• Current shift start times are from 7:00 AM to 11:30 AM
• Shift end times are 3:30 PM to 8:00 PM
• Weekends may be a part of schedule
• Candidates must be flexible to meet business needs
• Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:

Careers with

Purpose:

Minda Garcia

• Ability to work efficiently in a fast paced, demanding environment with high call volume.
• Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
• Ability to effectively incorporate use of technology
• Problem solving skills as related to appointment scheduling
• Ability to maintain confidentiality of patient and practice information
• Consistent attendance and punctuality

Pay Range: $20.79 to $28.31 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement…