Service Advisor

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Service Advisor with an established organization, you could be the right fit for Rihm Family Companies.

• VERY COMPETITIVE PAY!
• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts
• Red Wing Shoe Safety Footwear Program

Effectively and efficiently coordinates completion of customer repairs thorough RO development from opening to closing, accurate assignment of work to technician and continually updating customer with preferred communication method (phone, text, email, or face-to-face if on premises).

• Schedules service work for efficient and productive work outcomes
• Greets customers in a timely friendly manner
• Documents accurate description of customer complaints
• References vehicle history, warranty coverage, open campaigns, etc.
• Creates and communicates estimates cost and time to repair to customer
• Obtains customer PO or documented approval and signatures from customer
• Explains repairs to customers on a timely basis
• Audits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician
• Updates customers on repair status
• Issues PO’s to vendors and processes accounts payable invoices
• Responds to telephone and in-person inquiries in a professional manner
• Handles after hours breakdown calls
• Maintains professional appearance
• Keeps work area clean
• Other duties to meet business requirements