Veterinary Technician Lead

Overview

Join our compassionate and dedicated team as a Shelter Veterinary Technician Lead and embark on a rewarding journey of veterinary care at our Coon Rapids shelter
. You'll have the opportunity to support both shelter animals and the community that surrounds us by providing caring insight regarding incoming animals, as well as providing those animals with essential treatment and veterinary care. As a Lead, you'll support your team members as a subject matter expert, answering questions, providing training, coordination of duties, and more. Interested in learning more?

Continue reading below to learn about the role and the perks of working for Animal Humane Society!

Pay

• $22 -$30 per hour based on experience and certifications
• For current AHS Veterinary Technician staff:
  Transitioning to a Vet Tech Lead role is up to a $2/hour increase above your current rate.

Benefits

• Health, dental, vision insurance and more!
• 15+ days of paid time off for a full year
• 4 floating holidays (per full calendar year)
• 401k Retirement Plan

Schedule

• Full time: 40 hours per week, Sunday - Thursday
• 8-hour shifts between the hours of 7:00am-6:00pm on Sundays/Mondays and 7:00am-8:15pm Tuesday-Thursday

Location
:
On-site, Coon Rapids, MN shelter

Job Summary

The Veterinary Services Lead is responsible for providing the care, examination, evaluation, and treatment of animals in accordance with established policies and under the direction of veterinarians.

Essential Functions

Veterinary Care:

• Perform daily treatments, administer medication, and monitor shelter animals in accordance with shelter policy and under the direction of veterinarians.
• Complete medical procedures and assist veterinarians in surgical procedures following established protocols.
• Evaluate incoming animals for possible placement, including physical exams and behavior evaluations.
• Process fostered animal returns and release.
• Humanely euthanize animals which are not a candidate for adoption or upon request of owner.
• Work collaboratively with other staff and departments to ensure animals are being cared for properly and moving through the system efficiently.

Customer Service:

• Greet customers as they arrive for scheduled appointments.
• Provide customer counseling on results of the evaluation process, which could include providing additional re-homing resources or humane euthanasia for animals not viable for adoption.
• Ensure appointments are completed in a timely manner.
• Collect appropriate fees from customers.
• Schedule walk-in customers for stray animals or emergency appointments.

Leadership Support:

• Serve as a subject matter expert, answering questions for the team as needed.
• Assist in the onboarding and training of new employees.
• Assist with coordinating daily workflow duties and changes.
• Ensure protocols are being followed and escalate concerns as appropriate.
• Participate in the “rounds” review process which includes examining digital records for errors and physically checking an animals’ condition and location against its records.

Communication and Culture:

• Communicate in a positive and professional manner with customers, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Technology:

• Accurately update animal records in PetPoint.
• Manage and view work schedule in Makeshift.
• Clock in and out of shifts using ADP.
• Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information:

Schedule and Attendance:

• Required to be on time to scheduled shifts during operational hours which may include evenings, weekends, and holidays.
• Attend and participate in regular team meetings and one-on-one meetings with direct leader.
• May be required to work at a different site based on department needs.
• May be required to attend occasional off-site meetings and events.

Work Environment:

• Environment can be dirty, wet, warm, and humid.
• Exposure to zoonotic diseases and pests such as fleas and ticks.
• Possibility of being bitten or scratched.
• Exposure to unpleasant odors, chemicals, and noises, including barking.
• May be exposed to extreme weather conditions including but not limited to cold, heat, rain, and snow when…