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Director, Client Activation
Job in
Cooper City, Broward County, Florida, USA
Listed on 2026-01-02
Listing for:
Health Business Solutions LLC
Full Time
position Listed on 2026-01-02
Job specializations:
-
Management
Client Relationship Manager, Business Management
Job Description & How to Apply Below
Position Overview: The Vice President of Client Engagement is responsible for developing and executing strategies to enhance client relationships, drive client satisfaction, and ensure long-term business growth. This role involves overseeing all client-facing teams, ensuring they are aligned with the company’s mission and objectives, and fostering a culture of exceptional service.
Key Responsibilities:
- Develop and maintain strong relationships with key clients, acting as the senior point of contact.
- Oversee the management of client accounts to ensure their needs are met and expectations exceeded.
- Monitor client satisfaction levels and implement initiatives to continuously improve client experiences.
- Lead the client engagement team, providing direction, mentoring, and support to ensure team success.
- Collaborate with executive leadership to align client engagement strategies with overall business goals.
- Identify and pursue new business opportunities with existing clients to expand relationships and revenue streams.
- Develop and implement processes and systems to manage client engagement activities efficiently.
- Monitor and analyze key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth.
- Ensure that client-facing teams are well-trained, motivated, and equipped to deliver exceptional service.
- Serve as a liaison between clients and internal teams, ensuring clear and effective communication.
- Collaborate with marketing, sales, and product development teams to align offerings with client needs and feedback.
- Lead regular meetings and reviews with clients to assess their satisfaction and identify areas for improvement.
- Lead efforts to identify and pursue new client opportunities in target markets.
- Develop and present proposals, pitch materials, and strategies to attract and secure new business.
- Oversee contract negotiations and renewals with key clients, ensuring favorable terms for the company.
- Develop and manage the client engagement budget, ensuring resources are allocated effectively.
- Prepare and present regular reports on client engagement activities, performance, and outcomes to the executive team.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
- Minimum of 10 years of experience in client relationship management, sales, or a related field, with at least 5 years in a leadership role.
- Proven track record of success in managing and growing client accounts.
- Strong leadership, communication, and interpersonal skills.
- Ability to think strategically and implement long-term client engagement plans.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple priorities and work under pressure.
Working Conditions:
- Full-time position, with travel required to meet with clients.
- May require extended hours during peak times or as needed to meet client demands.
Compensation:
- Competitive salary based on experience.
- Performance-based bonuses.
- Comprehensive benefits package including health, dental, vision, 401(k), and more.
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