Health Services - Coord, Utilization Mgmt

Health Services - Coord, Utilization Mgmt I

Supports the Utilization Management clinical teams by assisting with non-clinical administrative tasks and responsibilities related to pre-service, utilization review, care coordination and quality of care.

• 35% Performs member or provider related administrative support which may include benefit verification, authorization creation and management, claims inquiries and case documentation.
• 35% Reviews authorization requests for initial determination and/or triages for clinical review and resolution.
• 20% Provides general support and coordination services for the department including but not limited to answering and responding to telephone calls, taking messages, letters and correspondence, researching information and assisting in solving problems.
• 10% Assists with reporting, data tracking, gathering, organization and dissemination of information such as Continuity of Care process and tracking of Peer to Peer reviews.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: High School Diploma

Experience: 3 years experience in health care claims/service areas or office support.

• Two years’ experience in health care/managed care setting or previous work experience within division
• Knowledge of CPT and ICD-10 coding.

• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Proficient excellent communication, organizational and customer service skills.
• Proficient knowledge of basic medical terminology and concepts used in managed care.
• Proficient knowledge of standardized processes and procedures for evaluating medical support operations business practices.
• Proficient excellent independent judgment and decision-making skills, consistently demonstrating tact and diplomacy.
• Proficient ability to pay attention to the minute details of a project or task.
• Proficient experienced in the use of web-based technology and Microsoft Office applications such as Word, Excel, and Power Point.

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

Must be able to handle multiple customer service demands from internal and external customers, including those who may be demanding or otherwise challenging.

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.