Regional Customer Success Manager - Automotive AI; Ohio

Employer Industry: AI Solutions for Automotive Industry

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Travel opportunities to engage directly with high-value automotive customers
• Generous vacation time, including three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• Open and transparent culture fostering employee development and collaboration

What to Expect (Job Responsibilities):

• Serve as the primary post-sales point of contact for large automotive dealerships using AI products
• Act as the quarterback for a regional territory of automotive customers, including 2–3 onsite dealership visits per week
• Guide dealerships through their AI transformation and handle inquiries, issues, and escalations
• Drive adoption and utilization of the platform through in-depth product and industry knowledge
• Conduct regular check-ins to assess customer satisfaction and identify opportunities for improvement

What is Required (Qualifications):

• 5+ years of experience in customer success, consulting, onboarding, or account management
• 3+ years of experience in the automotive industry
• Ability to confidently engage with customers at all levels, including CEOs and VPs
• Excellent problem-solving and analytical abilities
• 4-year degree required

How to Stand Out (Preferred Qualifications):

• Scored in the top 10% in performance reviews for the past 3 years
• 3+ years of B2B software experience
• Consistent over-achievement in past and current positions

#AI #Automotive Industry #Customer Success #Career Growth #Employee Benefits

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