Sr. Customer Success Renewal Manager
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-12
Listing for:
Smartsheet
Full Time
position Listed on 2026-01-12
Job specializations:
-
Business
Business Development, Client Relationship Manager -
Sales
Sales Development Rep/SDR, Business Development, Client Relationship Manager
Job Description & How to Apply Below
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity- Salary up to $142,500
- Market competitive incentive opportunity
- Comprehensive benefits including 100% employer-paid premiums for medical, vision, and dental coverage
- Flexible Time Away Program and up to 24 weeks of Parental Leave
- Opportunities for professional growth and development, including access to online courses
- Teleworking options from any registered location in the U.S.
- Lead executive communications with customers and develop renewal strategies based on data-driven decisions
- Collaborate with Customer Success Managers and Sales partners to drive large renewal negotiations
- Maintain an accurate forecast for upcoming renewals and communicate renewal risks
- Negotiate contracts to maximize value and retention rates while preparing renewal proposals
- Serve as a subject matter expert and mentor to team members, promoting best practices
- 6+ years of experience in Sales, Renewal Management, Customer Success, or Account Management within SaaS
- Strong negotiation skills with experience in managing complex contracts
- Proven ability to influence and navigate objections to achieve win/win outcomes
- Familiarity with project management methodologies relevant to managing the renewal cycle
- Experience with Salesforce or other CRM systems
- Proven track record of building robust stakeholder partnerships within the Enterprise segment
- Entrepreneurial mindset with the ability to operate comfortably in ambiguous situations
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