Manager, Corporate
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2025-12-27
Listing for:
Internova
Full Time
position Listed on 2025-12-27
Job specializations:
-
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Employer Industry: Corporate Travel Management
Why consider this job opportunity- Salary range based on experience and location
- Incentive or discretionary bonus program based on performance and company goals
- Comprehensive benefits including medical, dental, vision insurance, and 401k with company match
- Opportunities for professional development through access to Linked In Learning webinars and courses
- Discounted employee travel options and other insurance benefits
- Collaborative and innovative work environment that values employee contributions
- Direct and lead the travel agent team, providing coaching and performance optimization
- Develop and implement strategic plans to enhance customer service and operational efficiency
- Monitor team performance metrics and provide timely feedback to team members
- Collaborate with internal departments to ensure client program success and address operational queries
- Analyze customer service reports to identify trends and implement process improvements
- 5-7 years of experience in the travel industry
- 5-7 years of customer service experience with the ability to handle escalated issues
- Proficiency in Sabre GDS and strong knowledge of international travel
- Excellent written and verbal communication skills, with the ability to present to various audiences
- Strong attention to detail and proficiency in Microsoft Office applications
- Experience in developing meaningful internal and external partnerships
- Strong problem-solving skills and a solutions-oriented mindset
- Demonstrated change management skills and ability to support strategic decision-making
- Experience in conflict resolution and constructive feedback delivery
- Ability to proactively identify potential issues and implement mitigation strategies
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