XM Strategist - Enterprise Healthcare; Payor, Provider & Life Sciences

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category requires grit, determination, and close-knit, high-functioning teams with a dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

XM Strategist - Enterprise Healthcare (Payor, Provider & Life Sciences)

• XM Strategists enhance our sales teams with their Experience Management expertise through client engagements, including executive coaching and workshops. They focus on key deals and strategic accounts to improve closure times, increase deal sizes and win rates.
• The Strategist for our Healthcare & Life Sciences (HLS) business will serve as a presales advisor in key XM areas across our portfolio. Expect 70% of your time to be client-facing, while the other 30% focuses on internal work streams key to our HLS go-to-market strategies.
• This role also involves cross-functional tasks like solution enablement, product input, content generation, analyst relationship contributions, event attendance, and account-based marketing efforts.

• Thrive as an Experience Management (XM) subject matter expert across multiple domains with some experience in the Payor, Provider & Life Sciences sector.
• Focus on pre-sales engagements that build, expand and close pipeline in the most critical accounts for the business, with the most critical stakeholders and decision makers.
• Serve as a strategic partner to the sales team in key opportunities, delivering outputs that help customers build their vision for experience management, and design their roadmaps towards the art of the possible.

• This role will be assigned to the Payer, Provider, and Life Sciences division of HLS.
• This XM category cuts across Healthcare as well as Consumer (B2C/CX), Client (B2B), and Employee Experience (EX). You will gain exposure to areas that align with your core expertise (e.g., Consumer), and may shadow and eventually own motions aligned to other areas under the XM umbrella (e.g., Client (B2B) and Employee (EX)). Expertise in one of these three XM Domains is required.

• Work directly with sales teams pursuing key deals across quarters and years. These deals could range from large dollar deals with significant impact on short-term company performance to important industry leaders who prefer to take a crawl-walk-run approach to XM. Your expertise and guidance will be essential to meeting our customers' needs.
• Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories.
• Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers.
• Influence go-to-market strategy for XM:
• Provide guidance to the PMM team on product positioning and messaging, competitive intelligence and key trends influencing how we position and grow.
• Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility, security, procurement frameworks) and work with these groups to address critical issues.
• Provide guidance on thought leadership content to help build our brand in market. Be a visible, strategic thought leader at our most strategic customer events.
• Approximately 30% travel is expected for this role.

• College degree in a related field (e.g., Psychology, Business, Social Sciences, Economics, etc.); graduate degree preferred.
• Ex…