Client Success Lead

Why consider this job opportunity

• Salary up to $140,000 per year for select locations
• Opportunity for career advancement and growth within the organization
• Remote work flexibility with the option to work from almost anywhere in the U.S.
• Comprehensive benefits package including 100% subsidized medical coverage for you and your dependents
• Generous stipends for technology, food, lifestyle needs, and family forming expenses
• Employee stock purchase plan allowing you to buy shares at a discount

• Deliver a proactive client management strategy to encourage growth and retention with merchant partners
• Identify upsell and cross-sell opportunities to enhance client value
• Provide prompt and effective support to address client needs and inquiries
• Conduct regular performance reviews and gather client feedback
• Collaborate with internal teams to resolve client issues and requests promptly

• Bachelor s degree with at least 4-6 years of account management experience, preferably in the financial technology industry
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to build rapport with clients and stakeholders
• Self-motivated, proactive, and able to work independently or as part of a team
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite

• Knowledge of marketing technologies and e-commerce