Global Key Account Manager

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Global Key Account Manager’s (GKAM) main objective is to ensure the successful implementation and delivery of client projects on a global basis in line with the agreed client plan and ensure that contractual obligations are fulfilled and to identify new revenue opportunities within existing clients and to manage the contract renewal process. This role sits within the Business Assurance (BA) business line and will have global remit.

SGS’s Business Assurance portfolio of services includes sustainability assurance (i.e. CSRD, GHG, ESG), assessment, auditing, and certification, medical devices regulatory compliance (i.e. IVDR, ISO
13485), supply chain assurance, SMETA, SCAN), digital trust assurance (i.e. ISO/IEC 27001, ISO/IEC 42001), consultation, and training. We have a global network of specialists and auditors who provide the knowledge and expertise to help companies comply with local and international standards, and ensure their people have the skills, training and professional development to support their organization to thrive.

• Take ownership of the management of global programs for successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
• Prepare and maintain global key account client plans according to the global agreement
• Communicate the requirements of global contracts to Business Assurance Business Managers and respective operational and technical teams globally on an as appropriate basis and ensure all necessary information is proved to allow for the correct and smooth execution of service
• Develop and deliver a sales strategy to achieve defined sales organic growth targets within existing global key accounts
• Report the performance and outcomes of the SGS services delivered including performance reporting and trend analysis from the programs delivered.
• Identify new business opportunities and qualify them
• Identify and implement specific client development strategies within the spectrum of BA’s services and where required work closely with the International Solutions Manager to secure growth and expansion of services and revenue
• To achieve or exceed sales targets issued by GKAM Team Leader
• Work in cross-functional teams to ensure that all program elements are properly deployed and monitored on an on-going basis in accordance with agreed client KPIs
• Function as the advocate, for the global key accounts, within the SGS network, actively coordinating the investigation and resolution/remediation processes for any concerns or complaints
• Identify and mitigate risks relating to poor performance and/or client expectations with a proactive and constructive approach
• Manage customer expectations and contribute to a high level of customer satisfaction.
• Conduct annual business reviews with global key accounts
• Monitor customer, market and competitor activity and provide feedback to leadership and business management teams
• Conduct annual re-evaluation of prices as per global MSA; resecure and/or renew existing global agreements
• Report all sales activities on the CRM sales pipeline in a timely manner.
• Travels for in-person meetings with customers to develop key relationships and opportunities for SGS when required
• Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity

• Bachelor's degree in a business-related program
• Minimum of 5 years’ experience in a project/contract management related role
• Experience in sales in a consulting/auditing environment
• Ability to sell and promote SGS to their clients demonstrated by a track record of meeting sales and performance targets in the service sector

• Fluent in English…