Senior Director, Enterprise Customer Success; Regional VP

Employer Industry: Digital Operations Management

• Base salary up to $275,000
• Eligible for bonuses, commissions, equity, and comprehensive benefits
• Flexible work arrangements in a hybrid workplace
• Opportunity for career advancement and growth within the organization
• Generous paid vacation time along with paid parental leave and wellness days
• Collaborative and supportive work culture that values diversity and inclusion

• Advocate for customers by understanding their needs and ensuring they achieve desired outcomes with the company's products
• Develop and implement customer success strategies that align with business goals to maximize customer lifetime value
• Lead and mentor a high-performing customer success team, fostering a culture of customer centricity
• Drive customer retention and expansion through upselling and building strong relationships
• Monitor key customer success metrics and use data to inform decision-making and improve processes

• Minimum of 10 years of experience in a consulting firm or leading services/success organizations in a SaaS company
• Proven track record of acting as a trusted advisor to C‑suite executives in enterprise accounts
• Ability to communicate effectively and present complex business solutions
• Experience with Customer Success technologies such as Gainsight to measure impact and effectiveness
• A four‑year degree or equivalent

• Deep understanding of digital transformation in modern enterprises
• Strong relationships with C‑suite executives globally
• MBA

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