Manager, Customer Success Enterprise

Employer Industry

Green Industry Technology Solutions

• Salary up to $151,300
• Opportunity for career advancement and growth within the organization
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
• Support for employees at all life stages, including parental leave and fertility services
• Recognition and rewards for outstanding work through various programs

• Own the success and performance of the Enterprise and Strategic customer segment, ensuring customers realize meaningful value from the platform
• Lead a team of Enterprise Customer Success Managers (CSMs) responsible for proactive account management and outcome-driven adoption strategies
• Serve as a trusted escalation point for complex customer situations, partnering with customers and internal teams to resolve issues
• Hire, onboard, develop, and retain a high-performing team of Enterprise CSMs
• Translate Customer Success strategy into clear execution for the Enterprise team, including account planning and success metrics

• 6+ years of experience in Customer Success, Account Management, or related customer-facing roles in a B2B SaaS environment
• Prior experience managing or mentoring customer-facing teams, ideally supporting enterprise or strategic accounts
• Strong understanding of how customers derive value from SaaS products and how adoption drives retention and growth
• Experience working with executive stakeholders and navigating complex customer organizations
• Exceptional communication skills, with the ability to influence and build trust with customers and teammates

• Experience in a leadership role within a Customer Success or Account Management capacity
• Familiarity with performance metrics and operational KPIs related to customer success
• Ability to operate effectively in a fast-paced, ambiguous environment
• Proven track record of advocating for customer needs and driving product enhancements based on feedback

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