Solution Support Representative

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Engage in a diverse and inclusive workplace that values all associates
• Work with a company committed to maintaining a drug‑free workplace

• Provide first point of contact support for clients reporting technical or solution issues
• Diagnose and resolve standard client questions or problems over the telephone or internet
• Document inbound support requests and ensure proper notation of client problems or issues
• Attend required training and review consumer materials to respond accurately to client inquiries
• Collaborate with internal and external stakeholders to resolve or progress client issues

• Associate degree or equivalent relevant work experience
• Minimum of 1 year of customer service experience
• Strong documentation and data gathering skills

• Experience in healthcare solution support
• Familiarity with healthcare clinical workflows

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.