Operations Coordinator
Listed on 2025-12-31
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Why Consider this Job Opportunity
Hourly pay of $21.60
Opportunity for career advancement into roles focused on Client Management, Care Pro Relationship Management, and Care Pro HR
Work remotely with set shifts for flexibility
Comprehensive benefits package including medical, dental, and vision coverage with zero-cost plans for employees
Generous time off program and wellness benefits
Join a purpose-driven team focused on transforming the aging experience for clients and their families
What to Expect (Job Responsibilities)- Ensure timely and accurate caregiver scheduling to meet client needs, especially during same-day changes or emergencies
- Serve as the first point of contact for urgent client and family needs, providing clear updates and empathetic support
- Execute operational tasks including check‑ins and managing inbound communications according to established workflows
- Address service delivery challenges with urgency and professionalism to ensure the best experience for clients and Care Pros
- Accurately document client updates, staffing changes, and escalations while maintaining compliance with regulatory standards
- Minimum of 3 years of experience in customer service or operations in a healthcare, staffing, or call center environment
- Hands‑on experience with real‑time scheduling, dispatch, or triage
- Demonstrated tech fluency; comfortable navigating multiple platforms (CRM, EMR, or workforce management tools)
- Strong written and verbal communication skills with proficiency in de‑escalation and empathy
- Reliable attendance and commitment to full participation in training and ongoing shifts
- Consistent tenure and accountability in previous roles, showcasing ownership and follow‑through
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