Customer Success Specialist; Asia

Why consider this job opportunity

Salary up to $55,000 base plus bonus. Career advancement and growth within a leading cybersecurity organization. Competitive benefits including stock options, health benefits, unlimited PTO, and parental leave. Work in a dynamic and diverse environment recognized as a "Best Workplace". Engage in impactful customer interactions that drive value and success for clients.

• Drive customer outcomes and value through digital, 1:
  
  M, and 1:1 engagements.
• Own renewal outcomes across a large customer portfolio, managing forecasting and engagement strategies.
• Empower customers to become self-sufficient champions of the employer’s services.
• Monitor customer health and lifecycle signals to proactively address potential risks.
• Collaborate with cross‑functional teams to enhance customer lifecycle improvements.

• Minimum of 1 year of experience in a Customer Success role with direct renewal ownership.
• Fluency in Japanese;
  Mandarin is a plus.
• Strong communication skills, capable of engaging with diverse audiences.
• Self‑motivated and adaptable in a fast‑paced environment.
• Familiarity with tools such as Sales Force, Gainsight, Google Suite, and Zendesk is preferred.

• Experience in cybersecurity or third‑party risk management (TPRM) is advantageous.
• Proficiency in data analysis tools like Tableau.

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.