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Customer Success Associate
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-01
Listing for:
Wolters Kluwer
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Employer Industry: Customer Success Management
Why consider this job opportunity- Opportunity for career advancement and growth within the organization
- Engaging and proactive role in customer lifecycle management
- Supportive and collaborative work environment
- Chance to enhance customer satisfaction and improve products/services
- Requires participation in a genuine, fair interview process
- Proactively support the onboarding process for new customers
- Address and resolve a broader range of customer inquiries and issues
- Assist with customer renewals and upselling opportunities
- Monitor and analyze customer performance and engagement data
- Collaborate with internal teams on customer feedback to improve products/services
- Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
- Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience
- Experience in consultative customer service within the banking, insurance, hospitality, retail, and/or legal industry
- Enhanced verbal and written communication capabilities
- Intermediate problem-solving skills to tackle a wider range of issues
- Experience working with CRM tools for streamlined customer management
- Basic analytical skills to track and interpret customer data
- Strong understanding of products/services
- Deepened empathy and focus on customer needs
- Enhanced team collaboration and coordination abilities
#Customer Success #B2B #Customer Service #Career Opportunity #Professional Growth
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Position Requirements
10+ Years
work experience
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