Senior Manager, Customer Success

Employer Industry: Technology Education and Skills Development

• Salary up to $168,000
• Comprehensive benefits package including medical coverage, unlimited PTO, and wellness reimbursements
• Opportunity for career advancement and personal development with professional development funds
• Flexible work environment with the option for remote work
• Commitment to diversity, equity, inclusion, and a culture of collaboration and trust

• Develop and implement the overall customer success strategy and drive renewal efforts across Public Sector accounts
• Empower and guide Customer Success teams towards achieving retention and expansion targets
• Ensure alignment between Sales and Customer Success strategies
• Monitor customer health and proactively address risks to enhance retention
• Build and maintain strong relationships with key customers to foster upsell opportunities

• Minimum of 8 years of experience in customer-facing roles, preferably in the SaaS industry; or 6+ years with an advanced degree
• Proven leadership experience managing multiple teams focused on customer renewals
• Direct experience negotiating renewals and driving annual recurring revenue (ARR)
• Familiarity with enterprise customer success and sales processes
• Comfortable working in a data-driven environment and using BI tools such as Tableau or Looker

• Experience leading teams through organizational change
• Background in digital renewal processes and customer success initiatives
• Established track record in conducting renewal negotiations and forecasting

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.