Bilingual Customer Service Representative; English​/Spanish

Employer Industry: Healthcare Technology

• Base compensation of $22/hour, with an additional $0.50/hour for bilingual English/Spanish candidates
• Opportunity to participate in equity incentives and competitive benefits plans
• Work fully remote from anywhere in the U.S.
• Join a rapidly growing company recognized as a Top Workplace by USA Today
• Be part of a supportive and empowering team culture focused on teamwork and individual growth
• Chance to make a significant impact on the healthcare experience of members

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits and how to maximize their Garner benefit
• Assist members in finding the best available care
• Handle complex and sensitive conversations with professionalism and empathy
• Work with internal teams to address cross-departmental issues and provide feedback from member interactions

• Minimum 2 years of call center or customer service experience
• Fluency in English and Spanish
• Clear and confident verbal and written communication skills
• Strong attention to detail and a proactive problem‑solving mindset
• Technical proficiency with customer service platforms, such as Zendesk

• Previous experience in the healthcare industry
• Openness to feedback and a commitment to continuous improvement
• Ability to thrive in a rapidly evolving startup environment

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."