BILINGUAL Assistant Account Manager

Employer Industry: Payment Technology and Education Services

Why consider this job opportunity:

• Salary of $16.50/hour with an additional $1.00/hour for second language proficiency
• Comprehensive benefits package including medical, dental, vision, HSA, FSA, and 401K
• Generous earned time off, tuition reimbursement, and employee assistance programs
• Performance-based incentive pay and opportunities for career advancement
• Supportive and collaborative work environment focused on service and community

• Respond to incoming calls and emails from payers/applicants, serving as a primary point of contact
• Assist payers/applicants in setting up accounts and providing information about their accounts
• Independently troubleshoot issues and provide resolutions for payer/applicant inquiries
• Update account information and ensure accurate demographic data is maintained
• Model good attendance behaviors and meet department standards for quality and quantity

• High school diploma or equivalent required
• Minimum of two years of related work experience
• Ability to consistently meet or exceed department standards
• Strong oral communication skills and focus on customer satisfaction
• Ability to manage multiple priorities and handle stressful situations effectively

• At least 2 years of college or technical school education, or equivalent related work experience
• Proven ability to thrive in a team environment and take ownership of responsibilities
• Strong critical thinking and problem‑solving skills
• Excellent attention to detail and accuracy in work
• Experience in customer service roles, especially in fast‑paced environments

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