Visitor Services Manager

Status: Full-time, hourly, nonexempt; 32–40 hours per week

Schedule: Tuesday–Saturday, with occasional evenings for events

Compensation: $19 per hour

Status: Full-time, hourly, nonexempt; 32–40 hours per week

Schedule: Tuesday–Saturday, with occasional evenings for events

The Visitor Experience Manager leads visitor services and museum store operations and assists with designated public programs at the Coos History Museum. This position creates a welcoming, accessible visitor experience; supervises staff and volunteers; and supports public engagement.

• Oversee admissions, visitor inquiries, membership sales, and front desk operations.
• Train, supervise, and schedule visitor services staff, front desk volunteers, and tour docents.
• Maintain welcoming public spaces and implement museum safety, security, and visitor service procedures.
• Monitor attendance and visitor feedback to support service improvements.

• Serve as Manager on Duty and provide front desk coverage as needed.
• Manage store operations, including merchandising, inventory, purchasing, and vendor and consignment artist relationships.
• Maintain accurate sales and inventory records.
• Coordinate the museum’s artisan market.

• Prepare and distribute promotional materials for assigned programs and activities.
• Maintain accurate visitor and program information through social media, website updates, and other communication channels.
• Keep staff and volunteers informed about museum programs, services, and operational changes.

• Coordinate the docent tour program and assist with group visits, tours, and field trips.
• Coordinate designated public programs.
• Organize program logistics, supplies, registration, and volunteer support within approved budgets.
• Assist with facility rentals, museum events, and outreach activities, including preparation, setup, staffing, guest support, and cleanup.
• Work with museum staff to ensure activities are well organized and follow museum policies.
• Other duties as assigned.

• High school diploma or equivalent required.
• At least two years of relevant experience in visitor services, customer service, retail operations, hospitality, public programs, or a related field required.
• Experience supervising or coordinating staff or volunteers.
• Outgoing, approachable manner and a commitment to welcoming visitors of diverse backgrounds, ages, and abilities.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple tasks, respond to changing priorities, and maintain accuracy in a fast-paced public environment.
• Ability to work collaboratively as part of a small team and independently within assigned responsibilities.
• Comfort using sales systems, office software, and digital marketing tools.
• Interest in local history and community engagement.
• Ability to lift and move items weighing up to 20 pounds, with or without reasonable accommodation, for museum store operations and program and event setup.
• Must pass a background check.

• Paid time off following completion of the probationary period, in accordance with the employee handbook.
• Paid holidays in accordance with the employee handbook.
• Professional development opportunities.
• Complimentary museum membership.
• A regular Tuesday–Saturday schedule, with advance notice of adjustments for events.
• Opportunities to preview exhibits and attend selected museum programs.
• 15% discount in the museum store.