Customer Care Coordinator

• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development

We are expanding and looking for a Customer Care Coordinator to join our Awesome Service Team! Our team… well… they are changing the automotive service world every day. This is sort of a requirement to working here – if you are not passionate about making things better for our organization, employees and our customers, you will hate it here. If you don’t exude passion, creativity, commitment, and fun, you will not make it.

Cool places and disrupting the status quo are not for everyone! We like unique people with remarkable talents. Boring people need not apply. We work hard and play hard and operate as one team. Check your ego at the door. We don’t allow them on the property. We care about people, growth, excellence and results. We tend to lose sleep over them as this is not easy.

Bottom line, we are in search of real people that believe in and deliver the impossible everyday.

• Make the impossible possible
• Don’t’ be a jerk – we have "no jerks allowed rule"
• Be a leader throughout our facility – speak up, exert influence to create positive change
• Be a trusted advisor to our customers and get to know them on a personal level – take some time to ask them how they are doing and learn about them and their family.
• Understand our business and how what you do helps it accelerate at rocket speeds. Please remember to wear a seatbelt when you do this.
• Be hands‑on AND use your head. Serious brain power required to work in this environment
• When you think you are done, make it better.
• Run from anyone that believes that traditional service is a good thing.
• Prove your value every day. Work that doesn’t add value is not valuable.
• Be you! Being someone else all day is just plain exhausting.
• Love change, it happens here at the speed of light… maybe faster, but we have been unable to measure it because it is going way too fast.
• Be proactive, we move too fast to be reactive. Plus, people that are always reacting have a funny look on their face.
• Love to be challenged… no, REALLY CHALLENGED!
• Recognize others and they will recognize you. Most of us like chocolate.
• Know, learn and keep up‑to‑date on the ever changing automotive industry.
• Learn something new every day. Not doing so is just dumb.

• Be able to run a profitable lemonade stand
• Have a killer personality, not the personality of a killer
• Communicate so everyone can understand what in the world you are trying to say
• Some amount of customer service, management and/or automotive relevant experience
• A burning desire to work for the coolest automotive repair and tire shop on the planet and change the world.

• Competitive pay plan
• Paid vacation
• Paid holidays
• Paid training
• Paid health insurance
• Paid sick days

If you were born to save lives and solve problems then we want to talk to you! Your compensation will be based upon your experience as it relates to the position, your proven track record of success in a Customer Service/Sales position, your ability to make us laugh during the interview and perhaps even bribe us with cookies. (Hey, whatever it takes!)