Senior Product Designer; UX

This is a remote role from anywhere in Canada.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is also one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We're looking for a Senior Product Designer to join our Public Safety area.

As a Senior Product Designer, you’ll work with an outstanding group of designers, product managers and developers to design and build intuitive and elegant solutions. This role will be responsible for creating compelling and delightful experiences employing Design thinking methodologies and best practices. You will help define product features as well as user interactions and flows, creating wireframes, documenting requirements, and conducting both discovery and usability UX research.

• Lead and engage in UX research and discovery activities to develop deep empathy with our customers and understand their needs and challenges.
• Produce and communicate user personas, user journeys, user flows and service blueprints.
• Design, conduct and communicate research initiatives.
• Drive collaboration in defining the problems to be addressed and the outcomes we want to create with our products.
• Ideate design solutions at all levels of fidelity, from rough whiteboard and paper sketches through to polished visual designs or prototypes when necessary.
• Document your designs with well-thought-out use cases, functional specifications for interactions or animations, responsive behaviors, and accessibility standards.
• Manage your projects with standard project processes that encourage and grow communication, collaboration and partnerships using collaboration tools like Jira, Confluence, and GChat.
• Work closely with product partners to determine design scope, level of effort, timing, and design deliverables.
• Lead the design testing and validation of your design solutions, iterating and enhancing them in line with the results and feedback obtained.
• Contribute to the strategic design vision and big picture thinking.
• Set the bar for other designers in the organization.
• Advise, support and mentor less experienced members of the team.
• Work horizontally across the product teams to drive alignment and consistency, playing a key role in bringing everything together.

• You are an experienced designer with experience working with SaaS products.
• You are comfortable playing a leading role in the product design process, guiding across-functional team through workshops, design sprints and discovery activities.
• You will be able to showcase a strong design portfolio containing projects that demonstrate the end-to-end process from initial research, through ideation, prototyping and testing, all the way to delivery of the final product.
• You will be curious and tenacious in wanting to understand the underlying causes of problems and user behaviors, employing both qualitative and quantitative research techniques to achieve this.
• You communicate clearly, confidently, and persuasively, using sound rationale to reinforce your views and decisions, and influence people at all levels.
• You instinctively build positive relationships, partnering and collaborating effectively across the wider organization, and multiple geographies.
• You demonstrate business acumen and the ability to think strategically.
• You lead by example and inspire those around you to do your best work.

• Bachelor's degree or master’s degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field
• Experience with using Jira and Confluence project sites in agile teams
• Experience using quantitative reporting tools like Google Tag Manager, Google Analytics, Full Story, Adobe Analytics, and/or Gainsight
• Experience in Public Safety or Emergency Management software
• Experience working in large enterprise organizations

• Competitive Wages
• Full Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• RRSP Matching
• Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.

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