Lead Product Designer - UX

This is a remote role from anywhere in the US or Canada.

NEOGOV is a fast‑growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

We're looking for a Lead Product Designer to join our Human Capital Management (HCM) group. As a Lead Product Designer, you’ll work with an outstanding group of designers, product managers, and developers to design intuitive, elegant solutions for our recruitment suite of products. This role will be responsible for creating compelling and delightful experiences employing design thinking methodologies and best practices in the recruitment area.

You will help define product features, create user flows, wireframes, and high‑fidelity mockups, as well as document requirements, and conduct UX research.

• Contribute to the strategic design vision and big picture thinking.

• Work closely with product partners to determine design scope, level of effort, timing, and design deliverables.

• Manage your projects with standard project management processes that encourage and grow communication, collaboration and partnerships using collaboration tools like Jira, Confluence, and GChat.

• Lead UX research activities to develop deep empathy with our customers and understand their needs and challenges.

• Produce and communicate user personas, user journeys, user flows.

• Ideate design solutions at all levels of fidelity, from rough whiteboard and paper sketches through to polished visual designs or prototypes when necessary.

• Document your designs with well‑thought‑out use cases, functional specifications for interactions or animations, responsive behaviors, and accessibility standards.

• Lead design testing and validation of your design solutions, iterating and enhancing them in line with the results and feedback obtained.

• Advise, support, and mentor less experienced members of the team.

• Contribute to, and leverage, a growing design system to promote best practices and consistency across products.

• Stay updated on experience design trends and the HR industry, leveraging that knowledge in your designs.

• Proactively contribute to team culture and internal processes.

• You are an experienced designer with experience working with SaaS products and leading multiple initiatives.

• You are comfortable playing a leading role in the product design process, guiding a cross‑functional team through workshops, design sprints and discovery activities.

• You will be able to showcase a strong design portfolio containing projects that demonstrate the end‑to‑end process from initial research, through ideation, prototyping and testing, all the way to delivery of the final product.

• You will be curious and tenacious in wanting to understand the underlying causes of problems and user behaviors, employing both qualitative and quantitative research techniques.

• You communicate clearly, confidently, and persuasively, using sound rationale to reinforce your views and decisions, and influence people at all levels.

• You set the bar for other designers in the organization.

• You instinctively build positive relationships, partnering and collaborating effectively across the wider organization, and multiple geographies.

• You demonstrate business acumen and the ability to think strategically.

• You lead by example and inspire those around you to do their best work.

• 8+ years of experience in Design with UCD or Design Thinking techniques and methodologies in B2C and B2B organizations as an in‑house designer.

• Portfolio of UX‑focused work examples that includes complex enterprise software applications.

• Leading complex design projects with other designers and multiple stakeholders.

• Giving large…