Training Specialist

Employer Industry: Remote Healthcare Services

• Salary up to $94,000
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient care and experience
• Work remotely with a flexible schedule
• Comprehensive training and development programs provided

• Develop, update, and deliver training content for call center, customer service, and triage operations
• Provide training through structured virtual sessions and on-the-job coaching
• Track program personnel’s required certifications, licenses, and annual training obligations
• Identify training needs based on quality reviews and performance data
• Coordinate training schedules to minimize service disruption and ensure adequate coverage

• Bachelor’s degree in Education or Training & Development and 3+ years of relevant experience in training, coaching, or staff development in a Contact Center or similar environment
• Strong understanding of mandated reporting and duty-to-warn protocols
• Excellent communication, facilitation, and presentation skills (virtual and in-person)
• Proficiency with learning platforms, CBT tools, and tracking systems
• Must be a U.S. citizen, speak fluent English, and maintain suitability investigation and clearance as required

• Veteran/military retiree and/or military spouse
• Experience working with and/or for military communities
• Experience in a Contact Center, military/veteran services, or healthcare environment

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.