Field Service Engineer ; Non-Exempt

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues.

Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

• Provide on-site professional technical support and troubleshooting
• Conduct preventative maintenance and calibration of metrology equipment
• Develop innovative solutions to customer challenges and ensure optimal tool performance
• Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback
• Manage and resolve quality issues, including submitting DOA or RMA as needed
• Maintain accurate records of service activities and customer interactions
• Travel up to 75% to customer sites as required to provide support and training

• Bachelor degree or above majored in Mechanical/Engineering/Automation /Mechatronics or related
• Proficient in Microsoft Office products
• Familiar with PC's and have a strong troubleshooting background
• Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission
• Outstanding verbal and written communication skills necessary
• Hard working with team spirit
• Semiconductor or medical industries experience in equipment maintenance or repair is a plus
• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.