Client Billing Partner- Self​/Call Center

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

The Client Billing Partner is responsible for providing revenue cycle management and account management to OCHIN Billing Services (OBS) member clients. The Associate - Client Billing Partner is a forward-facing role that will primarily focus on maintaining, building, and servicing accounts and relationships. The role will understand and communicate information regarding revenue cycle management and OCHIN key performance indicators. This role requires strong attention to detail, analytical thinking, and relationships and communication skills to deliver high-quality customer service and support members’ financial health.

• Revenue Cycle and Accounts Receivable Management
  :
  Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes. Support OCHIN’s revenue cycle performance indicators to ensure the financial health of both clients and the organization.
• Project Oversight and Team Coordination: Take ownership of project deliverables by tracking progress, monitoring team member responsibilities, and ensuring all deadlines are met. Submit final project outcomes to the supervisor, maintaining accountability for quality and timeliness.
• Billing Trend Analysis and Escalation: Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs). Communicate relevant findings to member clients and collaborate with Supervisors to escalate unresolved issues to Operations Managers when necessary.
• Claims Processing and Payer Coordination: Collaborate with Billing Specialists to ensure accurate and timely processing of patient claims across various payer types, including Medicare, Medicaid, Managed Care, Workers’ Compensation, motor vehicle and personal injury claims, third-party payers, self-pay/uninsured, and commercial insurance. Ensure compliance with payer requirements and organizational policies.
• Other duties as assigned.