Member Service Specialistn; Temp

Employer Industry: Healthcare Services

• Salary up to $23.08 hourly
• Eligible for sick leave
• Opportunity to work in a diverse and inclusive environment
• Chance to make a positive impact on member care and access to resources
• Work in a 24/7 environment, providing critical support to members across the country

• Assess the reason for callers’ inbound communication while managing their emotional state
• Gather and transcribe key information for service coordination, guiding callers through intake and triage processes
• Inform callers of next steps, manage expectations, and deliver pre-arrival instructions
• Identify risks of imminent life threats or self-harm and make appropriate notifications
• Monitor field resource status and respond promptly to emergency alerts and support needs

• At least six months of experience in a health contact center position
• Minimum educational requirement:
  High school diploma or GED
• Strong ability to manage emotional states of callers
• Excellent communication skills for guiding callers through processes
• Ability to identify and respond to critical situations effectively

• Previous experience in a telecommunication or emergency response role
• Additional certifications related to healthcare or crisis management

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.